热情周到地接待来访客户，会给初次会面的客户留下良好的第一印象，从而顺利开启双方合作的大门。以下是小编给大家整理的商务英语口语中接待来访该如何做，希望可以帮到大家
1.商务建议
热情周到地接待来访客户，会给初次会面的客户留下良好的第一印象，从而顺利开启双方合作的大门。通常，接待人员会遇到两种客户：预约到访的客户(clients with an appointment)和无约造访的客户(clients without an appointment)。 may i help you?(我可以为你效劳吗?)通常是招呼客户的第一句话，进而以do you have an appointment?(您预约了吗?)来确认进一步的接触。
2.商务英语情景对话
(1)receiving clients with an appointment
接待预约客户
a:good morning, sir. welcome to our company. may i help you?
早上好，先生，欢迎光临我们公司。我可以为您效劳吗?
b:good morning.i would like to see mr.stone?
早上好，我想见史东先生。
a:have you made an appointment?
您提前和他约好了吗?
b:yes, i've got an appointment with him at 9:30.
是的，我和他约好九点半见面。
a:can i have your name, please?
能告诉我您的姓名吗?
b:tom baker,the sales manager from american sunshine company.
汤姆·贝克，美田阳光公司销售部经理。sales manager销售部经理
a:let me see, yes, mr.baker,we have been expecting you.please have a seat!i will call him at once
让我查查，是的，贝克先生，我们一直在恭候您的光临。请坐，我马上给他打电话。
b:thank you!
谢谢!
a:mr.stone should be with you shortly. in the mean time,would you please sign the visitor's book?
史东先生马上就会过来见您。现在，请在来客簿上签字好吗?
b:ok.
好的。
a:please come with me,i will show you to the conference office.
(2)clients without an appointment
无约造访的客户
a:good morning，how cani help you?
早上好!我可以为您效劳吗?
b:hello,i'm rich miller from nw company.here is my business card.i'd like to see mr.white.
你好!我是nw公司的瑞奇·米勒，这是我的名片。我想见怀特先生。business card 名片
do you have an appointment,mr.miller?
您预约了吗?
a:i'm afraid not.but i have got something urgent to discuss with him.
恐怕没有，但我有要事和他商谈。 urgent v.紧急的
b:can i ask what you wish to see him about?
请问您找他有什么事?
a:well,i've found a small problem in the contract he asked me to examine yesterday.
哦，我发现他昨天要我审阅的合同有点问题。
b:i see.please bave a seat,while i see if he is available now.
我明白了,请坐，让我看看他现在是否方便。available a.有空会面的
a:thank you.
谢谢。
b:mr.miller,i am really sorry,mr.white is making a long-distance call.he will be free 10 minutes later.would you mind waiting a moment?
米勒先生，很抱歉，怀特先生正在打长途电话，十分钟之后有空，您等一下好吗?long-distance call 长途电话
a:not at all.
好的。
b:would you like some coffee or tea?
给您来点咖啡或者茶怎么样?
a:coffee would be fine.thank you.
咖啡吧，谢谢你。
3.商务英语核心句型
wbat can i do for you today?/ how cani help you?
今天有什么需要我帮忙的?
may i help you?
我可以为您效劳吗?
i have an appointment with mr.wang,the director of marketing department at 10.
我和市场部主管王先生约定十点钟见面。
i am here to see ms.smith.
我来这里见史密斯夫人。
mr. green is expecting you in his office.
格林先生在办公室恭候您。
please have a seat,he will be here very soon.
请坐，他马上来见您。
could you wait here for a while?
您能在这儿稍等片刻吗?
4.商务英语情景词汇
chairman, president 董事长，总裁
deputy general manager 副总经理
chief executive office总裁首席执厅官
head of the office 办公室主任
general manager 总经理
business leader/headman 组长
board president 董事长
financial executive 财务主管
director general总监
sales representative 销售代表
vice-president 副总裁
小贴士：一般来说，西方人讲究先约再见，但如遇紧急情况，偶尔也会无约迨访，访客一般会主动提供名片。接待人员应礼貌地问讯约见的一些必要信息，热情得体的进行接洽。